Terms of Service

These Terms and Conditions ("Terms") govern all bookings and services provided by The M1 Group ("M1 Group", "M1", "we", "us"). The person or business making the booking ("the Client", "you") acknowledges, by booking, that they have read and agree to these Terms and Conditions of Service.

Cancellation

The M1 Group reserves the right to charge a cancellation fee for all bookings, set out in full under "Conditions of Service" below. Deposits are not refundable. Where a cancellation leaves money owing to The M1 Group, the client agrees to pay the balance within 14 days of the date the event was scheduled to take place.

Deposit

The M1 Group requires a 50% deposit to be paid 7 days after completing a booking form. I understand that not paying my deposit will result in my booking being automatically cancelled. Deposits are not refundable.

Payment

The M1 Group requires EFT (Electronic Funds Transfer/Bank Transfer) payments to be made by the due date outlined in your invoice. Due to the nature of our business, The M1 Group has a no pay, no show policy. If the invoice isn't paid in full by the due date, we can't attend your event, even if a deposit has been paid. Please use your invoice ID as the payment description so we can match your payment.

Reschedule

A 38 day notification must be given in writing and agreed by both parties if the client wishes to reschedule the event for no cancellation fee. *subject to availability. Reschedules within 38 days will be treated as a cancellation.

Start Time / Finish Time

The service will commence at the nominated start time, and conclude at the nominated finish time. Some services require a setup which will be arranged with the client prior to the event date. Subject to the agreement by our staff, an extension of the finish time may be arranged at an additional charge per hour, to be paid in cash prior to the continuation of any service. In some situations, our staff are booked on multiple events on one day, and an extension of service may not be available.

The M1 Group makes no guarantee that specific staff will be available for your event.

Trainee

The client hereby acknowledges that we reserve the right to bring (in addition to the assigned staff), a trainee for the purposes of learning and job/work experience. Should the client have an objection to this, the client must advise The M1 Group booking manager at least 14 days prior to the start time of the event. The Trainee will help the assigned service complete their contracted work at no additional cost to the client.

Videography

The M1 Group allows for 2 complementary editing revision rounds per project. Additional editing rounds, longer length videos, music changes and deviations from the initial editing brief will be at an additional cost.

Studio Hire

These terms apply to every booking of The M1 Studio in Ultimo, in addition to everything above. The client is responsible for reading the studio guide provided with the booking and for making sure everyone attending follows it.

Your booked hours are the total time you have in the studio. Setup, shooting, pack down and cleaning all happen inside those hours. The minimum booking is 2 hours. Time beyond your nominated finish time is charged in full hour blocks at the current hire rate, and is subject to the studio being available.

The client is responsible for everyone they bring in, including crew, talent, guests and suppliers. Studio access must not be shared, forwarded or transferred, and the studio may not be sublet or re-hired to a third party.

The studio is offered as a dry hire and is used at the client's own risk. The M1 Group is not liable for loss of or damage to any equipment, property or personal items brought into, used at, left in or stored at the studio.

Cyclorama Use

The cyclorama is a painted surface. It marks, scuffs and dents easily, and every mark has to be sanded and repainted before the next booking. The client agrees to use it with care, and agrees to the following:

• Shoes, props, furniture and equipment must be clean before they go on the cyc. There is a sticky mat in the studio for shoe soles. Outdoor footwear and marking soles or wheels stay off the surface.
• Shooting happens on the flat floor area. Nothing may be leaned against, dragged across or rested on the walls or the curve.
• Nothing may be fixed to the cyclorama. That includes tape, adhesives, putty, pins, nails, screws, staples and hooks.
• Anything heavy, sharp, wet or likely to leave a mark stays off the cyc unless floor protection is laid down first. Putting that protection down before setup begins is the client's responsibility.
• Vehicles, animals and built sets are not permitted on the cyclorama without written approval from The M1 Group before the booking date.
• Glitter, confetti, powders, paint, body paint, liquids, food, aerosols, smoke and haze are not permitted without written approval from The M1 Group before the booking date. Where approval is given, an additional cleaning fee applies.
• Naked flame and pyrotechnics are not permitted at any time.
• If you are unsure whether something is safe to use on the cyc, ask us before your booking rather than on the day.

Cyclorama Damage and Make Good

The studio is inspected before and after every booking. Marks, scuffs, dents, stains and mess beyond ordinary use are charged to the client, covering cleaning, sanding, filling, repainting, materials and labour, at cost. Where the studio has to be closed to carry out that work, the client is also liable for hire fees lost while the studio is out of service.

Damage must be reported to The M1 Group before you leave the studio. Do not attempt your own repair, touch up or repaint of the cyclorama, as this usually increases the cost of the make good and will be charged accordingly.

The studio must be left as you found it. Included equipment goes back where you found it, rubbish goes in the bins, and your gear, catering and packaging leaves with you. Cleaning beyond the normal turnaround is charged at our standard hourly rate. Included equipment that is lost or damaged during the hire is charged at the cost of repair or replacement.

Any charges under this section are added to your invoice after the booking and are payable within 7 days.

Alarms and Detectors

The studio is fitted with smoke and fire detection that is monitored and connected to the fire brigade. Haze, smoke, fog machines, aerosols, vaping, candles and cooking can all set it off, which is why they need approval from The M1 Group before your booking.

Detectors must not be covered, wrapped, disabled or tampered with at any time, for any reason.

If an alarm is activated during your booking, the client is liable for all costs that follow. That includes Fire and Rescue NSW attendance and false alarm charges, building and strata call out fees, any fine or penalty issued, and the cost of resetting or reinstating the system. This applies whether the activation was deliberate or accidental, and applies equally where an alarm is triggered by the client's guests, crew or suppliers. Charges are added to your invoice and are payable within 7 days.

Conditions of Service

1. The agreement of the service to commence work is subject to proven detention by accidents, riots, strikes, epidemics, acts of terrorism, acts of God, or any other legitimate conditions beyond their control. If such circumstances arise, all reasonable efforts will be made by the service to continue to conduct work. In the event of a power outage (for services that require mains power) the service reserves the right to contact the Power Supplier. If advised that power will be out for a period longer than 30 minutes, the service reserves the right to cease the event with no refund. If the Power Supplier cannot be contacted, the service provider will consult venue staff and determine if the event will be ceased.
2. Cancellations by the client within twenty (20) days of the event will be charged a 50% cancellation fee (the deposit). Cancellations by the client within 7 days of the event will forfeit all money owing (100% of the total). By cancelling a booking the client automatically forfeits all monies already paid to The M1 Group.
3. The client agrees that in all circumstances, the services liability shall be exclusively limited to an amount equal to the amount of the service fee, and that service shall not be liable for indirect or consequential damages arising from breach of contract. Nothing in this clause excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
4. For all service clients, The M1 Group requires EFT (Electronic Funds Transfer/Bank Transfer) payments to be made by the due date outlined in your invoice. Due to the nature of our business, The M1 Group has a no pay, no show policy. If the invoice isn't paid in full by the due date, we can't attend your event, even if a deposit has been paid. Subsequently, a late payment fee of 10% of the orders total will be added to the invoice accumulative per day, for each date payment is not submitted.
5. Photography and Videography: The final post production and editing styles, effects and overall look of the images / video are left to the discretion of The M1 Group. Max turnaround time for delivery of assets is 2 months. Content can not be used in commercial settings unless specified otherwise.
6. It is further hereby agreed; that the client shall be held liable for any injury, damages to equipment or property of the service provider, including motor vehicle and contents, caused by the client, guests and 'gate crashers' to the event. The client will not be liable for any self inflicted injury or damages by the service provider. If the service provider feels threatened or unsafe at any period during the booking the service provider has every right to leave without any compensation given to the client. It is the responsibility of the client to provide adequate protection for the service provider. If the service provider acknowledges any illegal behaviour occurring, the service provider reserves the right to contact the appropriate authorities and/or end the function early.
7. It is understood that if the service is to be located outdoors (a "rain or shine" event), the client will provide overhead shelter for setup area (for equipment). In the event that the client does not/cannot provide such shelter, the service provider will assess the conditions and make an appropriate judgement (considering the weather forecast). The service provider reserves the right, in good faith, to stop or cancel the service should the weather pose a potential danger to themselves, their equipment, or the attendees present at the event. In such a case every effort will be made to continue the service. The safety and wellbeing of all attendees is paramount in all decisions.
8. The client shall provide the service provider with safe and appropriate working conditions.
9. This agreement guarantees that the service will be ready to commence at the start time of the booking, provided that all responsibilities of the client outlined herein have been fulfilled.
10. If the client or event requires the service to setup more than one hour prior to the nominated start time, or to postpone teardown time more than 30 minutes after the finish time, early setup and/or late teardown fees will be added to your order total charged at $200/hr + GST. The service provider will not leave equipment unattended and must be granted full, unrestricted access to the setup space before, during and after the event. If the nature of the event itself, the policies/procedures of the venue or any other circumstances require that equipment be left unattended for any amount of time, the service must be notified prior to access being restricted. Failure to provide notice could result in cancellation of the event.
11. The client acknowledges that by using our services, you grant us a worldwide, perpetual, royalty-free, sub-licensable and transferable license to host, store, use, display, reproduce, modify, adapt, edit, publish, create works from, publicly perform, broadcast, distribute, promote, exhibit and publicly display media content from your event.
12. Any penalties or fines issued in relation to venue alarms and detectors (including smoke alarms) are 100% payable by the hirer / client. The hirer hereby accepts full responsibility and liability to any penalties or fines issued by the venue.
13. Any prior statements, agreements, promises or inducements made by any party hereto, or agent or representative or either party, which are not expressly set forth in this agreement, are of no force and effect shall not be considered valid or binding. This contract shall not be enlarged, modified, distributed or altered except when in writing by both parties and endorsed hereon. Client may not transfer this contract to another party without the prior written consent of The M1 Group.

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